All Victor Canera diamonds and in stock jewelry items come accompanied with a 30 day, no questions asked, full refund and return privilege.
If for whatever reason, you are not satisfied with your purchase please Contact us or call (888) 860-6430 M-F 9am 5pm PST within this 30 day period to receive a Return Authorization Number.
Terms and Conditions
The 30 day satisfaction period begins from the original invoice date of an item. Clients purchasing a loose diamond with a custom jewel may use this 30 day full refund period to inspect their diamond by allowing us to ship the diamond for inspection OR may choose to allot this period for the manufacturing of their custom jewelry. The refund period begins at the point of purchase (invoicing) of a loose diamond and not the date of receipt of a custom design order.
Custom Made or Special Ordered jewelry are created especially for and based on the requirements of our customers and may not be returned or exchanged.
Diamonds that are not part of our loose diamond catalog, which are sourced specifically for a client are final sale items. Upon approval of a diamond by a client and invoicing, we are unable to offer return or refund privileges.
A Jewel that has been modified such as sized, engraved or otherwise altered may not be returned.
Items will be thoroughly inspected upon return and must be in their original pristine condition. Items returned damaged, scratched, chipped or in obviously used condition will not be accepted.
Upon confirmation and inspection of your returned item, a refund check will be issued within 7 business days.
Credit Card refunds will have a 3% merchant surcharge deducted from their refund.
All original paperwork such as laboratory certificates that accompanied the sale must be returned. A $200 service charge will be applied for laboratory reports that are not returned to cover their replacement cost.
If you have any questions or concerns about our Refund and Return Policy, purchases in general, or anything else that comes to mind please Contact us or Call (888)860-6430, we will be happy to assist you.