Frequently Asked Questions
Questions, meet Answers. This page is a collection of common questions that our clients have asked in the past. Please read through the list and see if yours is one of them.
Diamond Related Questions
Q What makes Victor Canera diamonds so special?
We offer some of the finest precision cut diamonds available to the consumer which are independently verified by the leading gemological laboratories; AGS and the GIA. Victor Canera currently offers three signature diamonds, the Canera Ideal Hearts - Super Ideal Hearts & Arrows diamond, the Canera Antique Cushion and the Canera European Round. These three Victor Canera Signature Diamonds are manufactured according to our specifications and exacting standards and can be found exclusively at VictorCanera.com. All three Victor Canera signature diamonds consistently receive Ideal Cut grades by AGS Laboratories. The Canera Antique Cushion and Canera European Round diamond designs were exclusively developed in house. We also provide reflector technology images such as ASET, IdealScope, Hearts and Arrows Scope photos of our diamonds that reveal their elite level of craftsmanship and performance.
Q Are all of your diamonds in house?
Yes. We physically own all of our diamonds which are available for immediate delivery.
Q Why would purchasing from a retailer that owns their own diamonds matter?
The vast majority of other online retailers sell diamonds that they do not own, operating as sophisticated drop shippers. This business model allows companies to “sell information” without investing in any diamond inventory. The downside to the consumer is that these retailers are not intimately familiar with the diamonds that are offered. Victor Canera has invested heavily in diamond inventory which we physically own. Furthermore Victor Canera’s signature diamonds are manufactured to our specifications and undergo rigorous vetting before being added to our catalog. This business philosophy allows us to guarantee the quality and ultimately the beauty of the diamonds that we offer.
Q Do you offer custom cut (cut to order) diamonds?
Yes, we offer a cut to order service for Victor Canera Signature diamonds based on a client’s requirements.
Q Can you describe the Custom Diamond, Cut to Order Process?
We first need the requirements for the polished diamond such as which Victor Canera Signature shape, the desired Carat, Color and Clarity. A $1,000 deposit is put down upon which we search for a suitable rough diamond. Once a rough diamond is located we provide an estimate of the final Carat, Color and Clarity of the polished diamond. Our estimates for color and clarity are typically correct 90% of the time with 10% occurrences of getting a color or clarity upgrade. Flexibility of one grade up or down in color and clarity is necessary for the polished diamond. A client is not obliged to purchase a diamond that grades more than one grade up or down in color or clarity from our estimates. As an example, if we provide an estimate and cost for a 3ct I-VS1 polished diamond and the diamond is graded as a 3ct H-VS1, the client only pays the cost of the original 3ct I-VS1 diamond. If in the very unlikely instance that the diamond grades one grade lower, the difference is refunded to the customer. Full payment for the diamond is required prior to purchasing the rough diamond. Upon completion of manufacturing the polished diamond is sent to the laboratory for verification which might take an additional two to three weeks.
Q Do you have any in house Gemologists?
We have at all times at least one GIA Diamond Graduate that can answer any of your diamond related questions.
Q Do you offer a lay-away or payment plan?
Yes, we offer an interest free 90 day layaway period. The details of this plan are found on our Lay-Away page.
Q I would like to reserve a diamond. Is this possible?
Clients may reserve a diamond for 2 business days by placing a refundable deposit equal to 5% of the value of the diamond. The reserve will last for a maximum of 3 business days and is intended to help clients make a decision or to give them time to arrange payment for their diamond.
Q I live out of state. Would it be possible to view a diamond without first paying for it?
If you live in the major cities of New York, Chicago, Dallas, Miami or Louisville, we can ship an in house diamond to our logistics carrier for you to visit and physically inspect the stone before purchase for a minimal shipping charge.
Q I'm interested in a diamond. Would it be possible to have a video prepared of it?
Yes, we would be happy to provide a video of a diamond of your choice. A service charge of $200 would apply for a diamond video that is non-refundable which can be applied towards the purchase of a diamond. Additional videos would incur a $200 service charge per video.
Q I have a diamond that I'd like to have re-cut. Is that something you could help with?
We unfortunately don't offer a diamond re-cutting service.
Q Why do you not have thousands of diamonds for sale?
Victor Canera's business model is one in which we list diamonds that are a part of our physical inventory. Our large investment in diamonds allows us to offer individually vetted diamonds for sale. Other diamond retailers list thousands of diamonds for sale that they do not own which are typically located literally half a world away. These products are termed "virtual inventory." This sophisticated drop-shipping system lets vendors sell information without investing in inventory and without vetting. Although we don't list virtual inventory diamonds, in most cases, we can source the identical diamond found elsewhere with a price match guarantee.
Custom Design Related Questions
Q Why are quotes valid for only a limited time?
Diamonds and precious metals, like all commodities, have dynamic costs which can fluctuate over time. For these reasons we can only honor quotes for two weeks from their original issue date. If you'd like to have your quote extended please contact us.
Q Are your prices negotiable?
We firmly believe in the value of our products. For this reason, our quoted and listed prices are our best. In stock inventory have a three percent discount that is applicable with a bank wire payment. Rings purchased with a center stone will also have a discount applied towards the base ring.
Q The quote was above our budget. What do you suggest?
There are ways to reduce the cost of a jewel depending on its design. For example with halos, foregoing pave on the band can net a substantial savings. Smaller reductions in costs can be achieved by eliminating pave on other small parts of a ring. With trilogy designs, costs can be reduced by lowering the total carat weight and\or the quality of the side stones. Other pieces can be made more affordable by removing intricate profiles which would reduce the manufacturing time of a jewel and hence its cost. In general, any time a reduction of weight of the diamonds used occurs or a design is simplified will lead to reduced costs.
Q The quote given was higher than "another vendor".
Our aim is not to compete on price with other vendors or commercially available jewelry . We're interested in competing on quality. In other words we don't think that you can purchase a better crafted jewel at any price.
Q Do you accept customer supplied center stones?
Yes, we accept customer supplied center stones. For the best results though and a seamless shopping experience we recommend that clients pair a VC Signature Cut Diamond with a VC Ring Design due to their superior level of craftsmanship of our signature cut diamonds.
Q Why is my project taking so long to complete?
We make every effort to complete your project in a timely manner. Estimated completion dates are given to the best of our knowledge based on our work load and other factors. Circumstances sometimes arise that speed up or delay the completion of a project. Our ultimate goal is to produce the highest quality jewelry that can be made. Keep in mind that speed and quality are sometimes mutually exclusive.
Q Would it be possible to create a design for me with sketches etc.?
Yes, absolutely. We can create a unique and beautiful design taking into account your aesthetic combined with ours. For sketches, a service charge of $400 would be applicable as a commitment towards time spent in making a sketch.
Q I'm considering commissioning a new unique design but I'm nervous as to how it will turn out.
We understand the hesitation of trying out a brand new design and the uncertainty that it will not come out as envisioned. Clients commissioning Victor Canera to create that new and never tried before design will receive full credit (minus side-stones) towards another item if they're unhappy with their completed jewel.
Q I have an August Vintage® branded stone. Can I have a jewel made for it?
We do not offer our settings or design services for August Vintage branded stones.
Q Do you provide "process" photos of the creation of a design?
We do not provide "process" photos for public or private consumption for trade and other reasons.
Q I'm interested in having a jewel made with very specific measurements, like a 12mm halo with 1.55mm melee, and 1.85mm melee on the shank etc.
We do not accept hard specifications for rings outside of your finger size. We're happy to accommodate your general preferences like "a more delicate halo" or "a more substantial halo" or other general preferences from clients. It is our opinion that giving us the freedom to use the right proportions based on our experience leads to the best result. Every ring is a unique project and specs like stone sizes etc. need to be made dynamically and in proportion to the specific center stone or finger size.
Q Can you provide professional photos of my ring?
We have teamed up with a local professional jewelry photographer who can take professional photos of your item. The cost of this service would be $50 per photo.
Q Do all Victor Canera designs carry the company hallmark and its metal content?
All Victor Canera designs carry our hallmark except for those that do not have adequate enough space to place text in. Additionally, in some instances, re-sizing of a ring can cause a hallmark and other text to disappear.
Q Would it be possible to recycle the metal on my ring and re-use it for my new ring?
In a word, no. Finished jewelry contains contaminants such as solder and other substances. The precious metal would need to be melted down and refined\purified to remove these contaminants. Afterwards the metal would need to be "assayed" or tested to make sure it is the right percentage of platinum or gold such as 18KT or 90% Platinum. Our business and focus is on creating jewelry not metal refining.
General Jewelry Related Questions
Q I would like a jewel that is perfect at the macro level. Is this a reasonable expectation?
Our clients can rest assured that a Victor Canera piece is one of the most finely crafted jewels in the world. We produce jewels that are as perfect as human hands can make them. Hand-made jewelry is inherently crafted by a human being that works within human tolerances and limitations. This human element means that no man made work, any work, can be absolutely 100% perfect. Therefore hand fabricated jewelry viewed under high magnification will reveal their human touch such as slight asymmetry.
Q I'm interested in a pave ring but I've heard they're very delicate. Is this true?
Pave set pieces are more delicate than other types of diamond setting such as channel set or bezel setting. There are further nuances within pave-setting styles that are more durable than others. Bright-cut pave is considered one of the most durable type of pave at the expense more metal being visible compared to modern forms of pave. We encourage potential pave wearers to consider their physical lifestyle and come to their own conclusion. If the potential wearer has an extremely physical lifestyle such as with sports etc. maybe a pave-set jewel isn't the best choice. Reasonable care should be taken while wearing pave set jewelry.
Q Is one type of pave more durable than another?
In general, the more metal surrounding melee diamonds, the more durable the pave is. Modern forms of pave which have minimal metal such as u-cut, french cut, neo-french, v-cut etc. expose the girdles of the diamonds. In addition, these types of pave have a much larger proportion of diamond to metal surface so less metal surrounds the melee. The look is that of only diamonds being visible with almost no metal being showing at the expense of added delicacy. Traditional pave such as bright-cut is very durable with the down side of having more metal visible in proportion to the diamond. The melee do not have girdles that are exposed and the walls on either side of the stones serve to protect the diamond in the middle. The challenge of the craftsman is to create a durable yet aesthetically pleasing piece of pave jewelry. Even the world's most finely crafted pave can not withstand a blow against a hard sharp object. We do not recommend wearing pave jewelry during physical activities and reasonable care must be taken while they're worn.
Q I would like to have my ring re-sized. Is this possible?
In most instances it is possible to re-size your ring. We provide free, one time re-sizing of our rings as a service to our clients (client pays shipping costs). Keep in mind that rings with pave bands or shanks can not be sized more than a half size up or down due to their delicacy. A re-sizing greater than a 1/2 size may mean that a ring needs to be re-shanked at the clients cost. Rings that have eternity diamonds going all the way around can not be re-sized. We encourage clients to do their due diligence and provide us with an accurate finger size for their order. An even better alternative for non-local clients would be to mail us a perfectly fitting ring so that we may take an accurate size using our own measuring tools and eliminate any possibility of error.
Q I have a ring and I'd like to add a halo or other modifications to it.
We don't do modifications or repairs to other vendors' products. It has been our experience that repairs or modifications to existing pieces of jewelry tend to degrade their quality.
Q I'd like to wear a band with my engagement ring. What do you recommend?
As a genera rule, we don't recommend wearing two pieces of jewelry on the same finger. Over time, the rubbing of the two pieces together causes metal to wear away and causes damage the two items. Some clients prefer to wear their bands on different hands. Many engagement rings are available in flush fitting designs. For some clients a custom ring spacer between an engagement ring and band would be appropriate. In other cases, a notched or flush fitting band might be the best option. All of these options would minimize but not completely eliminate the risk of damage between rings.
Q What is the best to way clean my jewelry at home?
We recommend using a mild liquid soap mixed with lukewarm water. A soft bristled tooth brush can be dipped into the liquid to gently loosen any accumulated dirt or skin oils. We do NOT recommend using any abrasive cleaners such as toothpaste etc. The cleaned item can then be placed under running water to wash away the soap and dirt and dried with a soft towel. We don't recommend using an ultrasonic cleaner as an ultrasonic cleaner will cause diamonds that have been loosened by wear and tear to fall out.
Q What's the difference between single cut melee and full cut melee.
Single cut melee and full cut melee are a type of very small round diamond typically used in pave. Single cuts are the older, vintage flavor of melee. Single cut stones have 8 pavilion facets and 8 crown facets plus a table facet for a total of 17 facets compared to a full cut stone that has 57. The difference would be akin to comparing an Old European Cut Diamond vs a modern round brilliant but in a much smaller scale. Single cut stones give off slightly broader reflections of light and appear more subdued or mellow. Full cuts meanwhile have been described as being "glittery" and as having "more splintered reflections". Please refer to our blog post Single Cut & Full Cut Melee Explained for in depth information about these stones.
Q Do you provide a tour of the Victor Canera workshop?
We do not provide a tour of the workshop under any circumstances.